Customer reVieWs

12-05-2024

Thank you for reaching out and sharing your concerns regarding the charges on your recent purchase. I understand that it can be frustrating when unexpected charges appear, and I truly appreciate the opportunity to address this issue. Upon reviewing your invoice, I see that the charges for NitroFill and wheel locks were included, as they are part of our standard package for all new vehicles. These items were disclosed to you during the initial discussions and included in the pricing breakdown provided at that time. As part of our commitment to providing enhanced value, these features are added to ensure the longevity and security of your vehicle, and we strive to be transparent about all associated costs upfront. Additionally, I want to acknowledge that you received a significant discount on your new Volkswagen, which was applied to the overall pricing. This discount reflects our appreciation for your business, and we hope you’re enjoying your new vehicle. That said, if you have any further questions or concerns, or if you would like additional clarification on your invoice, please don't hesitate to reach out. We’re here to assist you and ensure your satisfaction with both the vehicle and your experience with us. Thank you again for your understanding, and we look forward to continuing to serve you.