Average Score (174 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

174 Ratings

4.8 Average

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  • Caleshia C.12-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    great service and professionalism

  • Jessica S.11-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    car went in for a new drivers side seat cover and wheel bearing replacement (roaring sound while driving). Service replaced the seat cover, but damaged our car. dents and scratched on the door jam, threshold cover dented and scratched, B pillar cover damaged, rear drivers side door does not close properly, rear drivers side threshold is damaged and scratched. The cars wheel bearings are still roaring and im not sure if it was replaced. We also requested that the drivers side seat belt to be looked at, it does not adjust. That wasn't looked at or repaired. We picked up the car and you didn't even tell us about the damaged caused to our car. The service department was going to let us leave and hope we didn't notice these issues ?

  • Damaria W.11-15-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Priscilla B.11-11-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Bryce and his service department are always the best to work with. Friendly and always helpful with whatever I am needing.

  • Ron D.11-11-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Very good service. Kind people. Timely help

  • Kenneth Y.11-08-2024

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Tommy D.11-08-2024

    TYPE:ServiceMODEL:PassatYEAR:2022

    Great customer service. They are awesome.

  • Haywood S.11-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    they were able to get me in when they said. they were quick on my service and considerate of my time. I would use this dealer anytime. personnel were really great especially Cate. she is a great service advisor kept me updated. way to go team.

  • Belita C.11-03-2024

    TYPE:SalesMODEL:ArteonYEAR:2023

    I was made to feel very welcomed and comfortable

  • Gregory B.11-03-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Fast efficient service on a recall.