Average Score (174 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

174 Ratings

4.8 Average

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  • James T.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Polite, courteous, and quick quality service.

  • Melissa A.06-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Quick service with easy communication.

  • Jorge R.06-20-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    Volkswagen of Warner Robins delivers customer service that is truly above all. From start to finish, they went above and beyond to troubleshoot my son’s car and get it back up and running. What really stood out was their professionalism and communication, the customer service representatives and service clerks kept me updated every step of the way and made the entire experience smooth and stress-free. I’m incredibly grateful for their dedication, care, and top-tier service. Highly recommend!

  • Tilquanita F.06-18-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The staff at Volkswagen of Warner Robins were welcoming. Mr. Morris was attentive, patient, and passionate about helping me choose the vehicle that I desired and could afford. Mr. Antonio worked his magic and got me financed. Mr. Andy ensured that I understood the paperwork I was signing. The entire staff was professional, courteous, and kind. They treated me as though I were family. I am thankful for Mr. Morris and his team, who worked tirelessly to get it done.

  • Kameron D.06-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    When I first walked in I was greeted with smiles and fast service. Then my son has autism and while we were waiting a sales person came and interacted with my son and provided activities for him to do while we waited.

  • Eric D.06-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    My supervisor was demanding to know the time I would be at the dealership. I showed the email to a service advisor. Turns out the dealership has set everything needed for the repair to be completed before I return. That way, all I have to do is wait for the new door handle to be installed and head back to work.

  • Rafael F.06-14-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Like always, customer service was excellent.

  • Roger J.06-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Very pleased with service! Keep up the great work!

  • Klaus B.06-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Very Profesional and friendly. A dealership with service you wish for.

  • Jennifer W.05-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service was excellent